Information Technology Knowledge Base

Accounts

Security Policies

What security policies should I follow?
All users need to ensure they follow their institution’s security policies. See below for links to the individual institutional policies.

File Sharing

How do I securely transfer files?

Software

What other software do I need?
How do I submit time on a mobile device?
What are the dates for Oracle Maintenance?

Support

Who can I contact for support?
Please email support@gmhec.org for assistance.

IT SOS

  • IT-ServiceDesk@gmhec.org
  • IT-InfoSec@gmhec.org
  • IT-Integrators@gmhec.org
  • IT-Admins@gmhec.org
  • IT-Analytics@gmhec.org
  • documentimaging@gmhec.org
  • smc-integrations@gmhec.org
  • cc-integrations@gmhec.org
  • it-leads@gmhec.org
  • cios@gmhec.org
  • midd-integrations@gmhec.org
Where do I assign tickets in Support?

(Support Team) For information on where to assign tickets in Support, please click here.

TeamDynamix

How do I get started in TDX?

For a guide on how to get started in TDX as a technician, click here.

How do I create, search for, or close requests in TDX?
How do I move requests between applications in TDX?
Additional Resources from TDX

For TDX resources specific to reporting, please see the links below:

For additional TDX resources, please click here.