The Green Mountain Higher Education Consortium

A collaborative endeavor of three Vermont Colleges: Champlain College, Middlebury College and Saint Michaelâ€™s College.

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Information Technology Knowledge Base

Accounts

Video Tutorials

VIDEO Employee Time Entry: Time Entry General Navigation
VIDEO Employee Time Entry: Create a New Time Card
VIDEO Employee Time Entry: Approve or Reject Time Card

VIDEO Absence Management: General Navigation
VIDEO Absence Management: Selected Dates
VIDEO Absence Management: Continuous Days Absence Request
VIDEO Absence Management: Single Day Absence Request
VIDEO Absence Management: Weekly Recurring Absence Requests

Security Policies

What security policies should I follow?

All users need to ensure they follow their institution’s security policies. See below for links to the individual institutional policies.

Champlain College
Saint Michael’s College
Middlebury

File Sharing

Video Tutorials

VIDEO Employee Time Entry: Time Entry General Navigation
VIDEO Employee Time Entry: Create a New Time Card
VIDEO Employee Time Entry: Approve or Reject Time Card

VIDEO Absence Management: General Navigation
VIDEO Absence Management: Selected Dates
VIDEO Absence Management: Continuous Days Absence Request
VIDEO Absence Management: Single Day Absence Request
VIDEO Absence Management: Weekly Recurring Absence Requests

Software

Video Tutorials

VIDEO Employee Time Entry: Time Entry General Navigation
VIDEO Employee Time Entry: Create a New Time Card
VIDEO Employee Time Entry: Approve or Reject Time Card

VIDEO Absence Management: General Navigation
VIDEO Absence Management: Selected Dates
VIDEO Absence Management: Continuous Days Absence Request
VIDEO Absence Management: Single Day Absence Request
VIDEO Absence Management: Weekly Recurring Absence Requests

Support

Who can I contact for support?

Please email support@gmhec.org for assistance.

IT SOS

IT-ServiceDesk@gmhec.org
IT-InfoSec@gmhec.org
IT-Integrators@gmhec.org
IT-Admins@gmhec.org
IT-Analytics@gmhec.org
documentimaging@gmhec.org
smc-integrations@gmhec.org
cc-integrations@gmhec.org
it-leads@gmhec.org
cios@gmhec.org
midd-integrations@gmhec.org

Where do I assign tickets in Support?

(Support Team) For information on where to assign tickets in Support, please Click Here

TeamDynamix

How do I get started in TDX?

For a guide on how to get started in TDX as a technician, click here.

Video Player

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Download File: https://gmhec.org/wp-content/uploads/2022/01/GMHEC_TDX_Getting-Started.mp4?_=1

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How do I create, search for, or close requests in TDX?

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Download File: https://gmhec.org/wp-content/uploads/2022/01/GMHEC-TDX-Creating-Searching-Closing-tickets.mp4?_=2

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Use Up/Down Arrow keys to increase or decrease volume.

How do I move requests between applications in TDX?

Video Player

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Download File: https://gmhec.org/wp-content/uploads/2022/01/GMHEC_TDX_Moving-Tickets.mp4?_=3

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Use Up/Down Arrow keys to increase or decrease volume.

Additional Resources from TDX

For TDX resources specific to reporting, please see the links below:

Reporting Overview
Understanding the Sections of a Report
Creating a Ticket Report

For additional TDX resources, please click here.

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You can help reduce costs and increase service levels to students of our member institutions in Vermont. Your gift will help us find more ways to collaborate and reach our shared goals. Thank you.

120 Graham Way
Shelburne, VT 05482
802.443.5566
Email: info@gmhec.org

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